Privacy Policy

The Industrial Hotel, LLC (dba The Industrial Storage)

Effective Date: 2/1/2026

This Privacy Policy explains how The Industrial Hotel, LLC, doing business as The Industrial Storage (“The Industrial Storage,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with our self-storage, vehicle storage, contractor yard, and event-related services, including our website industrialflorence.com (the “Site”).

If you do not agree with this Privacy Policy, please do not use the Site or our services.

1. Scope

This Privacy Policy applies to personal information we collect:

Through our Site and online forms
When you rent a storage unit, vehicle space, or contractor yard space
When you contact us, apply for vendor storage, or participate in our events
Through security systems and access controls on our property

This Policy does not cover third-party websites or services you may access through links on our Site.

2. Personal Information We Collect

We may collect the following categories of information:

A. Information You Provide

Contact details: name, email, phone number, mailing address
Account and rental details: unit/space number, move-in/move-out dates, payment status, gate access credential status
Identity verification (where required): government ID type/number (or partial), verification results (we recommend storing only what your attorney/operations require)
Vehicle information (if storing vehicles): make, model, color, year, license plate number, VIN (if provided), proof of ownership/registration
Business information (contractors/vendors): business name, tax/registration info (if provided), authorized users
Insurance information: proof of coverage, coverage provider, coverage amount (as needed for compliance)
Communications: emails, messages, call notes, support requests
Event/vendor participation: vendor application details, booth/storage assignment, attendance confirmations

B. Information Collected Automatically (Website/Technology)

Device and usage information: IP address, browser type, pages viewed, referring URLs, time on site
Cookies and similar technologies (see Section 6)

C. Information Collected On-Site

Video surveillance and photos: security camera footage from common areas, entrances, gates, drive aisles, and parking areas (not inside units)
Access logs: gate entry/exit records, keypad/fob usage, timestamps
Incident reports: reports of theft, damage, rule violations, or safety events

3. How We Use Personal Information

We use personal information to:

Provide and manage rentals (units, vehicle spaces, contractor yards)
Verify identity and prevent fraud, theft, and unauthorized access
Process payments and send invoices, receipts, and account notices
Provide customer service and respond to inquiries
Enforce our rental agreements, rules, and policies
Operate on-site security (cameras, access controls, incident prevention)
Organize and administer vendor participation and events hosted on our property
Improve the Site, user experience, and services
Comply with legal obligations and respond to lawful requests

4. How We Share Personal Information

We may share personal information with:

A. Service Providers (“Processors”)

Payment processors
Website hosting and form providers
Property management software providers
Email/SMS communication platforms
Security/access control vendors
Accounting, legal, and professional advisors

They are authorized to use personal information only as needed to provide services to us.

B. Insurance Providers (Tenant Insurance / Proof of Coverage)

If you purchase tenant insurance through a partner program or provide proof of coverage, we may share necessary information to:

Validate coverage
Administer enrollment and billing (where applicable)
Handle claims-related inquiries (as permitted)

C. Legal and Safety Disclosures

We may disclose information if we believe it is necessary to:

Comply with law, regulation, subpoena, or court order
Protect the rights, property, and safety of our customers, employees, and the public
Investigate suspected fraud, theft, security incidents, or violations

D. Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, personal information may be transferred as part of that transaction.

We do not sell personal information for money.

5. Security Cameras and Access Control

For safety and loss prevention, we use video surveillance and access control systems.

Cameras may record in public/common areas such as gate lanes, drive aisles, entrances, and parking areas.
We do not intentionally monitor inside your unit.
Access logs may record gate credential usage and entry times.

Footage and logs may be used for security, investigations, incident response, and legal compliance.

6. Cookies, Analytics, and Advertising

We may use cookies and similar technologies to:

Operate and secure the Site
Remember preferences
Measure Site traffic and performance
Understand what pages and content are most useful

We may use analytics tools (for example, Google Analytics or similar services). These providers may collect information about your device and browsing activity on our Site.

Your choices: You can limit cookies through your browser settings. Some Site features may not function properly without cookies.

7. Payments

When you make payments, payment details are typically processed by a third-party payment processor. We generally receive confirmation and transaction details (e.g., amount, date, status) but not full payment card numbers, depending on the processor’s setup.

8. Marketing Communications (Email/SMS)

If you opt in (or if permitted by law for existing customers), we may send you:

Billing reminders, access notices, and service updates (transactional)
Event announcements and offers (marketing)

You can opt out of marketing messages at any time:

Email: use the “unsubscribe” link or contact us
SMS: reply STOP (if available) or contact us

Transactional or service messages may still be sent when necessary (e.g., receipts, delinquency notices, security alerts).

9. Data Retention

We keep personal information only as long as reasonably necessary for:

Providing services and maintaining your account
Recordkeeping and legal compliance
Dispute resolution and enforcement
Security and incident investigation

Retention periods vary by data type (e.g., accounting records, access logs, camera footage).

10. Data Security

We take reasonable administrative, technical, and physical measures designed to protect personal information. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security.

11. Your Privacy Rights and Choices

Depending on where you live, you may have rights regarding your personal information, such as:

Access to personal information we hold
Correction of inaccurate information
Deletion of certain personal information
Opting out of certain processing (such as targeted advertising)

Colorado Residents

Colorado’s privacy law provides certain consumer rights, including the ability to opt out of targeted advertising and the sale of personal data, and to request access, correction, deletion, and portability in many cases. The Colorado Attorney General provides guidance on these rights.

Colorado also requires honoring certain universal opt-out signals for targeted advertising and sales (when applicable).

To make a request, contact us using the information in Section 15. We may need to verify your identity before completing a request.

Appeals: If we deny your request, you may be able to appeal by contacting us and stating that you are appealing a privacy decision.

Biometric Information

We do not intend to collect biometric identifiers (such as fingerprints or facial scans) unless explicitly disclosed at the point of collection (for example, if a future access system uses biometric verification). Colorado has specific requirements for biometric data.

12. Children’s Privacy

Our services and Site are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

13. Third-Party Links

Our Site may contain links to other websites. We are not responsible for the privacy practices of third parties. Please review their policies before providing information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make changes, we will update the “Last Updated” date above. Your continued use of the Site or services after changes means you accept the updated Policy.